FAQ
Welcome to the LuminaireX FAQ section. Here you will find answers to common questions regarding our in-stock high-quality open box, ex-display, and ex staging products, purchasing process, and policies.
1. What are in-stock high-quality open box, ex-display, and ex-staging products?
Open Box products are items that have been opened or returned. They may not arrive in their original packaging and could have minor cosmetic damage such as scratches, tears, snags, blemishes, discolorations, or other signs of previous use.
2. What kind of packaging can I expect for in-stock high-quality open box, ex-display, and ex-staging products?
Items may not arrive in their original packaging. They will be securely packed to ensure they reach you in the best possible condition.
3. What types of cosmetic damage might in-stock high-quality open box, ex-display, and ex-staging products have?
Open Box items may have minor cosmetic damage such as scratches, tears, snags, blemishes, discolorations, or other signs of previous use. These do not affect the functionality of the product.
4. How are discount levels determined for in-stock high-quality open box, ex-display, and ex-staging products?
The discount level applied to each item varies depending on its condition. For detailed information on discount levels, please visit our Discount Levels Information Page accessible via the top header menu on the right-hand side of our website.
• Level 5 (Standard Discount Level): Excellent condition with minimal signs of use.
• Level 4 (35% Discount): Very good condition with slight signs of use or wear.
• Level 3 (55% Discount): Moderate signs of use or wear with visible cosmetic imperfections.
• Level 2 (75% Discount): Significant signs of use or wear with noticeable cosmetic flaws.
• Level 1 (75% Discount): Substantial signs of use or wear with multiple cosmetic imperfections or minor functional issues.
5. Can I return an item if I’m not satisfied with it?
All sales are final. We do not allow returns or offer refunds for in-stock high-quality open box, ex-display, and ex staging products.
6. What should I do if my item arrives damaged?
While minor cosmetic damage is expected, if your item arrives with damage that affects its functionality, please contact our customer service team through the contact form on our website for assistance.
7. How do I make a purchase?
• Product Selection: Browse our collection of furniture and home decor.
• Payment: Complete your purchase using the payment methods available on our website.
• Shipping: Shipping times vary depending on product availability and your location. Shipping costs will be calculated and displayed before completing your purchase.
8. Can I modify or cancel my order after it’s been placed?
As all sales are final, we do not allow modifications or cancellations once an order has been placed.
9. How will I know the condition of the item I’m purchasing?
Each item’s condition is clearly described in its product listing. By making a purchase, you accept the item’s condition as described.
10. How often are these terms and conditions updated?
LuminaireX reserves the right to modify these terms and conditions at any time. Any changes will be posted on our Terms and Conditions page and will be effective immediately upon posting.
11. How can I contact customer service?
For any inquiries or assistance, please contact our customer service team through the contact form on our website.
Thank you for choosing LuminaireX.
Enjoy your shopping experience with us.
